July 24 - Aug 25
(4 weeks)
Flexygig
Matching employers to gig workers for
temporary job opportunities.
Project Type
Client project
Team of 4 at Springboard
My Role
User research &
User interface design
01/09
DISCOVERY
PROJECT SCOPE
Designing a user registration feature so users can create and set
up their account on the app.
The product's objective is to match employers to gig workers facilitating temporary job opportunities.
CONSTRAINTS
-
Portals for both employers and employees must be created for in one app.
-
Four week project.
Project Plan: Identify milestones, deliverables to client, and expectations from the client.
02/09
DEFINING: GENERATIVE RESEARCH
WHITE PAPER RESEARCH
03/09
DEFINING: GENERATIVE RESEARCH
COMPETITIVE ANALYSIS
A time-consuming and frustrating process from creating an account to applying to a job post.
Competitive analysis shows that users are blocked by long, unskippable onboarding, requiring sensitive information for registration, and generic or spam job listings making the apps less user-friendly and less effective.
CLIENT PROVIDED
User Audience: anyone interested in gig work, not tech savvy, business owners, possibility of international audience.
04/09
DEFINING: GENERATIVE RESEARCH
USER FLOW
05/09
IDEATION
WIREFRAMES / ROUND 1
06/09
DEFINING: EVALUATIVE RESEARCH
USABILITY TESTING
07/09
KEY DESIGN MOMENTS
SOLUTION
01.Onboarding
-
One app with portals for both employer and worker.
-
Introductory questionnaire screen explains why it’s important to fill out (often skipped).
02.(Gig Worker)
Work and Skills
-
Classified broadly, then delves into the specific, relevant jobs
and skills that a worker may have. -
Helps to organize content and reduce memory load from users.
-
A "Skip" option has been added to allow users to proceed without filling out the information if they do not wish to do so.
03.(Employers)
Verification
-
Benefits workers to discern that the company and the job posting are legitimate and not fraudulent.
-
Review profile lets users take a quick look over their profile to make sure everything looks good.
08/09
IDEATION
FINAL SCREENS
For gig workers
For employers
09/09
FUTURE ROADMAP
PROJECT REFLECTIONS
Next Steps
-
Next round of usability tests with the wireframes to make sure we are on the right path for our users.
-
Implement AI fraud detection and real-time updates for both employers and gig workers.
Takeaways
-
There is no need to reinvent the wheel.
-
The foundations of a well-designed and familiar screen, such as a login screen, should remain relatively the same. This is because users are familiar with the layout and functionality of these screens, and changes can be jarring and confusing.
Much obliged for sticking around!
If you would like to discuss more,
share feedback, or grab coffee/boba, my info is here.